Our skill allows you to quickly track the latest status of your Royal Mail deliveries. If you need to collect or drop off an item or print a label, it will help you find your nearest Royal Mail Delivery Office and its opening times. It also lets you find the last posting dates for sending your letters, cards & presents in time for Christmas.
How It Works:
• Simply provide Alexa with your Royal Mail tracking number or Alias name and Alexa will give you the latest status of your item.
How to set an Alias name (e.g. Mum’s birthday present) and track your item using your Alias name? - To track an item using an Alias name through the Royal Mail Alexa skill, you will firstly need to download and login into the Royal Mail App. - Next on the Royal Mail app, o Track your item using the ‘track your item’ feature. This will store the item to your tracking history. o Next click on the item in your tracking history and you will see a message which says, ‘name your item’. Here you can set your Alias name such as ‘Mums birthday present’. o Then here on the Royal Mail Alexa Skills page you have the option to enable the Royal Mail skill and the option to login to your Royal Mail Account. o On the Alexa skills page, login using the same login details which you used to login to the Royal Mail App. o Once logged in, your Royal Mail Alexa skill will sync up to their Royal Mail App.
You can continue to use the Alexa skill without logging in and just use your Royal Mail Tracking number.
Already tracked an item or given a postcode? Simply ask Alexa for an update on up to 10 items.
List of Commands: • Open Royal Mail • Launch Royal Mail • Ask Royal Mail to tell me my notifications • Ask Royal Mail to track my parcel • Ask Royal Mail to track my item • Ask Royal Mail where my item is • Ask Royal Mail when my item will be delivered • Ask Royal Mail to get an update • Ask Royal Mail what items am I tracking • Ask Royal Mail to remove an item from my tracked items list • Ask Royal Mail to add an item to my tracked item list • Ask Royal Mail where is my nearest Customer Service Point • Ask Royal Mail when my Customer Service Point is open • Ask Royal Mail when do I need to post my gifts to arrive for Christmas
Help and support
Unable to track an item? • Try again making sure you speak clearly when saying the tracking number. Otherwise try online at www.royalmail.com/track • Your tracking ID may not be recognised for a variety of reasons. You can find more information at https://personal.help.royalmail.com/app/answers/detail/a_id/66
Unable to find a Royal Mail Customer Service Point? • Try again, making sure you speak clearly when saying the postcode. If this still doesn’t work, visit https://www.royalmail.com/services-near-you#/ for a full list of all the locations.
Unable to find a last posting date? • Try again, making sure you speak clearly. • Say a country name e.g. England/Australia/Sweden, rather than a city name.
Or visit https://www.royalmail.com/christmas/last-posting-dates
For any other enquiries related to this Alexa skill, email appsupport@royalmail.com.
Did you enjoy the skill? We'd love to hear your feedback.
Our Privacy Policy sets out how and why we process your personal data and so we ask you to read it before you enable our skill. We will only process the personal data you give to Alexa to provide you with an update of the status of your item. If you use our skill on a shared device or another person’s Amazon account any personal data that you give to Alexa may be accessible by that account holder or other users of that device and you are responsible for deciding what information you share. Royal Mail Privacy Policy https://www.royalmail.com/privacy-notice
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