Virtual Concierge Service

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Virtual Concierge Service is the original and best in class voice assistant available for your vacation rental, hotel, resort, inn or B&B. It has industry-first-and-only features that save you time and help create amazing vacations for your guest.

With the Virtual Concierge, Alexa can provide your guests with answers to dozens of questions about your property, places in the area and things to do - answers that you as the host specifically define. As hosts, you are an expert on the local area. This skill makes it easy for you to give guests customized information about your property, as well as those insights about the local area that they can't get using a web search.

It also delivers industry-first voice capabilities such as:
- Reservation calendar integration
- One-time per stay host welcome messages
- Host notifications when guests check-out
- Guest check-out surveys
- Proactive reminders to guests on check-out day
- Google Places integration
- Yelp Events integration
- Hostfully Guidebook integration
- Support for pictures and video
- Ability to respond to guests in your own voice

Here is how to set up your own Virtual Concierge at your property:

1. Enable this skill by clicking on the Enable Skill button on this page. A window will come up for you to sign in. Sign in with the account that you use with Alexa at your vacation rental. We recommend a separate account for your vacation rental. Be sure to enable notification permissions as well.

2. Go to the Management Portal at: portal.virtualconciergeservice.com. Sign up, and then click Add Property. From there, login with the Amazon account you created for your property. Then select the new property tile and follow the instructions to build a tailored voice experience for your guests.

For more information, go to: virtualconciergeservice.com
For detailed setup instructions including best practices, download our detailed guide here: https://s3.amazonaws.com/images.virtualconciergeservice.com/uploads/VCS+Installation+and+Best+Practices+Guide+-+Alexa+Devices.pdf