EVRY Customer Service

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This Skill acts as customer service interface for address customer issues with their house hold products by creating new service requests with the issue details or by getting status of previously created service requests by using Call id.
This skill creates service call in the backend system.
• One of main objective of this skill is to demonstrate the creation of service call for the given product details. This skill doesn’t focus on getting customer details or linking the Alexa account linking.
o To have easy usage of this skill by end-user, it is conscious decision not to elicit customer details during creation of Service Request or neither Alexa account linking is performed.
o It prompts user for the products details like product name, brand name, date & time for the service request. Latter it creates the service call in the backend system with provided product details.
o Following are the accepted values:
 Supported products: washing machine, refrigerator, heater and air conditioner.
 Supported brands: Samsung and Blue Star.
o Please note given service call id for your request for future use.
• Other objective of this skill is to provide easy access for the Users to know the status of the service request previously created by giving the service call id.