XpertLink was founded on the belief that the future of the customer experience is human, intelligent, and on-demand. XpertLink makes it easy to integrate experts into your existing customer experience and builds a rich dataset that enables customer personalization and innovation that turns your customers into brand advocates. This skill is designed to experiment with AI-based gathering of customer requirements by taking a user through a set of questions. We then use the power of the cloud and AI to understand better how the platform might be able to help.
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