Teach Me Exceptional Customer Service

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Baker Communications is the winner of three Top 20 Sales Training Company awards. You can now tap into their expertise in this free introductory course. The course contains 11 mini-lessons of approximately 3-7 minutes. (Total course length: 45 minutes)

This course is for anyone already in or interested in breaking into the growing field of customer support. This course will prepare you to help your company stand out over its competition by providing exceptional customer service. The table of contents is as follows:

1 - Introduction to Exceptional Customer Service
2 - Customer Service Sins
3 - Building a Relationship With Your Customer
4 - Building Trust & The FAB Process
5 - The 3 F's, 80-20 Rule, and Empathy
6 - Acknowledging Feelings, Clarifying Facts, and Developing Solutions
7 - Dealing With Angry Customers
8 - Using The 3 F's Approach With Angry Customers
9 - Important Telephone Skills & The 60-30-10 Rule
10 - Speed, Volume, Diction & Other Important Telephone Skills
11 - Exceptional Customer Service - The Business Differentiator

When you complete your course, go to www.BCICorp.com to learn even more about the world of exceptional customer support.

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