In today's competitive business world, there's no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you weren't just hired to do a job; your purpose is to surpass all expectations and create memorable moments that surprise and delight your customers. Your SPARK is what distinguishes you from the pack through exceptional PLATINUM service that keeps customers coming back-every time.
You have the opportunity to be the SPARK for your company, customers, and employees, and this Flash Briefing will teach you how. Simon T. Bailey, author of the bestselling book “Be The Spark,” shares proven methods to equip you with a simple framework that will help you infuse your culture with a mindset that captures the hearts and minds of employees so they will, in turn, capture the hearts and minds of customers.
Through evidence-based research, stories and examples, the Daily SPARK Minute shows you how to attract and retain customers in a growing global market, turn customers into loyal fans, and create unforgettable moments that keep them coming back.
Best of all, Simon will help you find and ignite your inner SPARK. It's time to light the fire in your belly, to kindle your passion, and be the SPARK that creates the change you want to see in yourself, your company, and the world.
Simon T. Bailey is a Breakthrough Strategist whose life's purpose is to teach 1 billion+ people how to be fearless and create their future.
He equips companies with the tools necessary to effect cultural transformation resulting in higher employee engagement and platinum service customer experiences.
Simon has more than 30 years' experience in the hospitality industry including serving as sales director for Disney Institute and he has worked with more than 1,700 organizations in 46 countries.
Simon has been named one of the top 25 people who will help you reach your business and life goals by SUCCESS magazine, joining a list that includes Brene Brown, Tony Robbins and Oprah Winfrey. He is the author of nine books and his Building Business Relationships course for LinkedIn Learning been viewed by 750,000 professionals. His Goalcast video, How to be the Best Parent, released Father's Day 2018, has more than 52 million views.
Simon holds a Master’s degree from Faith Christian University and was inducted as an honorary member of the University of Central Florida Golden Key Honor Society.
When Simon is not working, he spends quality time with his two active teenagers, roots for the Buffalo Bills, and serves as a board member for the U.S. Dream Academy, Orlando Health Foundation Board, and Florida Virtual School Foundation.
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